Refund & Cancellation Policy
Last updated: June 2026
1. Cancellation Before Shipment
You may cancel your pre-order at any time before your order has been shipped and receive a full refund. To cancel, contact us via:
- Email: sahyujyahs@gmail.com
- WhatsApp: we will message you from the number we contact you on
Cancellation requests are processed within 2 business days. Refunds are credited back to the original payment method within 5–7 business days after confirmation.
2. Refund After Delivery
If you receive your order and it is:
- Damaged or defective — we will replace or refund at no extra cost. Contact us within 7 days of delivery with photos of the damage.
- Incorrect item received — we will ship the correct item or issue a full refund.
- Missing components — we will ship the missing parts or offer a replacement/refund.
3. Change of Mind Returns
We accept returns for change of mind within 7 days of delivery, provided:
- The product is unused and in its original packaging
- All components are intact
- Return shipping is arranged by the customer at their cost
Once we receive and inspect the returned item, a refund (minus original shipping cost) will be processed within 5–7 business days.
4. Non-Refundable Situations
- Products that have been used, opened, or are no longer in original condition
- Returns initiated more than 7 days after delivery (except for defects)
- Orders where incorrect address was provided by the customer leading to non-delivery
5. Refund Processing Time
Once a refund is approved:
- UPI / Net Banking: 3–5 business days
- Credit / Debit Card: 5–7 business days
- Wallets: 1–3 business days
Refunds are processed back to your original UPI ID / bank account.
6. Shipping for Pre-Orders
Shipping is included in the pre-order price. You will be notified via WhatsApp with a tracking link once your order is dispatched.
7. Contact Us
For any refund, cancellation, or order queries:
- Email: sahyujyahs@gmail.com
- Website: deepkids.in
We aim to respond to all queries within 1 business day.